Privacy Policy

We collect information you provide directly to us and information generated through your use of our platform.

• Name and contact details (email address, phone number)
• Company name and business information
• Billing and payment details
• Account credentials
• Form submissions and support communications
• Usage data and in-platform activity
• Device, browser, and technical information collected automatically

We use the information we collect to:

• Create and manage your account
• Provide, operate, and improve the Equipify.ai platform
• Process billing and payments
• Deliver customer support and respond to inquiries
• Send product updates, service notifications, and requested information
• Protect the security and integrity of our platform
• Prevent fraud and unauthorized access
• Analyze usage to inform product decisions

Phone numbers may be collected through a variety of touchpoints, including:

• Free trial signup forms
• Contact and inquiry forms
• Demo request forms
• Onboarding workflows
• Support conversations

We collect phone numbers only where you provide them, and we use them in accordance with the purposes described below.

Phone numbers provided to Equipify.ai may be used for the following purposes:

• Account verification and onboarding coordination
• Customer support updates and responses
• Billing reminders and account notifications
• Requested follow-up communications
• Product and service alerts relevant to your account
• Optional marketing communications, where you have consented

By submitting your phone number through a signup form, contact form, or other Equipify.ai touchpoint, you may be consenting to receive text messages from us. We will only send SMS messages to numbers where consent has been collected.

Consent to receive text messages is obtained at the point of collection and is not assumed.

Message frequency varies depending on your account activity, stated preferences, and the nature of your account relationship with Equipify.ai. You may receive more messages during onboarding or active support interactions, and fewer once your account is fully established.

You may opt out of receiving text messages from Equipify.ai at any time.

After opting out, you may still receive transactional messages related to your account (such as billing confirmations) unless you separately request those be stopped.

Consent to receive marketing or promotional text messages is not required as a condition of purchasing or using any Equipify.ai product or service. You can use Equipify.ai without agreeing to receive SMS marketing communications.

Equipify.ai uses cookies and similar tracking technologies to operate and improve our website and platform. This includes first-party cookies necessary for the site to function, as well as analytics tools that help us understand how visitors use our site.

You can control cookie behavior through your browser settings. Disabling certain cookies may affect the functionality of some parts of our website.

We do not sell your personal information or phone numbers to third parties.

We may share your information with trusted service providers who help us operate our business, including:

• Hosting and infrastructure providers
• Payment processors
• Customer support tools
• Analytics platforms
• SMS and messaging delivery providers

These providers are only given access to information necessary to perform their services and are required to protect your information.

We use commercially reasonable technical and organizational safeguards to protect the information we hold. No method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

If you have reason to believe your account has been compromised, please contact us immediately.

We retain your information for as long as your account is active or as needed to provide services. We may also retain information for legitimate business purposes, to comply with legal obligations, resolve disputes, or enforce our agreements.

When information is no longer needed, we take reasonable steps to delete or de-identify it.

You may update or correct your account information at any time through your account settings.

To request deletion of your account or personal data, or to ask questions about the information we hold, please contact us through our website.

You may unsubscribe from marketing emails at any time using the unsubscribe link included in those emails.

Equipify.ai is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will take steps to delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make changes, we will update the date at the top of this page.

We encourage you to review this policy periodically. Continued use of Equipify.ai after changes are posted constitutes your acknowledgment of the updated policy.