Glossary term
Field service management (FSM)
Also called: FSM · field service management software
Short definition
Field service management is the discipline—and software category—of running mobile service operations end-to-end: request to schedule to execution to cash, with auditability and customer communication.
Related terms
Expanded explanation
Full definition and contextExpand
FSM spans dispatch, mobile execution, assets, inventory touches, and billing signals. The category fails teams when it optimizes one department while others keep shadow systems.
Equipment-centric FSM adds a constraint: the asset record is not optional decoration. It is how you report, renew, and defend work across technicians and time.
When evaluating FSM, separate “features” from “workflow spine”: the latter determines whether AI, analytics, and integrations compound or decay.
Industry relevance
Baseline term for mixed commercial teams comparing categories, planning integrations, and aligning ops + finance language.
Industry tags: field service general